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Policies


R E F U N D S

T E X T B O O K S
Fall & Spring semester textbooks are returnable for one week from the first day of the semester, with a sales receipt and in the same condition as sold.  The cover and pages of new textbooks must be free from any marks or other signs of wear and any shrink wrap still intact.

Proof of drop, a valid ID and your sales receipt are required for all textbook returns during the second week of Fall or Spring classes.  The textbooks returned must match the required or optional books for the dropped class and must be in the same condition as sold, with no marks or signs of wear on the cover or pages of new textbooks.  Shrink wrap must still be intact.

Short Courses and Summer Session books are returnable for three days from the beginning of class, with a sales receipt and in the same condition as sold.  As with full semester course refunds the cover and pages of new textbooks must be free from any marks or other signs of wear and any shrink wrap still intact.

Defective books (missing pages, pages out of order, blurred print, no page numbers, etc.) should be returned to the bookstore, with the sales receipt, as soon as the defect is discovered within the same semester purchased.

G E N E R A L   M E R C H A N D I S E
General merchandise (non-textbooks) may be returned for refund or exchange within two business days of purchase.  The merchandise must be returned in new condition or else no refund or exchange will be allowed.  All product packaging, information, and labels must accompany the merchandise.  The dated sales receipt must be presented at the time of return or exchange along with your identification.

There are no refunds or exchanges on the following types of items: food, computer disks, calculators, batteries, musical recorders, course catalogs, computer software and computers.

A two dollar restocking fee may be assessed on items which require special handling, such as shrink-wrapping or re-labeling.

The management reserves the right to make exceptions on the above refund and exchange policies.  If you have a question about any part of the refund policy, please ask before you make your purchase.

S O F T W A R E
Software is sold at special educational prices that require proof of enrollment or staff ID.  If you order software and choose express delivery you are responsible for shipping charges.  You will be required to show proof of enrollment when you pick up your merchandise.  If you choose to have software mailed to you, you must fax or mail proof of enrollment before we mail your shipment.

M I S C E L L A N E O U S
We make every attempt to post correct prices, in the event a price is posted incorrectly, we reserve the right to update and charge the correct price.

S E C U R I T Y
For your peace of mind, our secure online ordering process features encrypted order forms.

Any questions, call the bookstore directly at ( 805) 546-3206 .